Returns & Refunds (Online Orders Only):

 

Return Requests

Customers may request a return within 14 days of receiving their order.

To qualify for a return, the item must:

  • Remain unused, unworn, and unwashed

  • Be returned in its original condition

  • Include all original tags, packaging, and accessories

  • Be accompanied by a valid proof of purchase

Items that show signs of wear, damage, washing, or alteration will not be accepted.

Return Charges:

The customer is responsible for all charges related to returning the goods, except in the case of faulty items, where the company will bear the return cost as per statutory rights.

 

Products Excluded from Returns

For hygiene, customization, and resale reasons, the following products are not eligible for return or refund:

  • Custom-stitched outfits

  • Made-to-order designs

  • Altered garments

  • Sale or promotional items

  • Accessories, including jewelry and separately sold dupattas

  • Urgent Shipping Products

Exchange Requests

Where stock is available, customers may request an exchange within 14 days of delivery.

Please note:

  • Size exchanges are offered where applicable and only if an incorrect size was sent by us.

  • Exchange availability depends on stock levels at the time of request.

  • Shipping charges associated with exchanges are the customer's responsibility.

  • Naheed Collection will not provide any SHIPPING LABEL

Refund Timeline

All returned items are subject to inspection upon receiving.

Once approved:

  • Customers will receive confirmation via email.

  • Refunds will be issued to the original payment method.

  • Processing generally takes 7–10 business days after receiving the returned items.

  • The product must be sent to the merchant to get the refund.
  • If the Customer has possession of the product (or merchandise) and demands a refund, this will not be applicable. Returning a product in its original condition is mandatory for the refund process.
  • Naheed Collection will not provide any SHIPPING LABEL
  • The refund will only apply to the product value; the shipping label or the return cost will be on the customer's side.
  • Customers' change of mind or not liking the product will not allow any return or refund

Financial institutions may require additional time to reflect the refund in your account.

 

Shipping & Return Responsibility

Return shipping costs are the responsibility of the customer.

To ensure safe delivery, we recommend using a tracked and insured courier service.

Naheed Collection cannot be held responsible for returns lost, damaged, or delayed during transit.

Product Representation

We strive to display our products as accurately as possible. However:

  • Colors may appear slightly different due to lighting, photography, and device screen settings.

  • Minor variations in embroidery, embellishments, fabric texture, and finishing may occur.

  • Such differences are considered normal characteristics of handcrafted fashion and do not constitute defects.

  • The images are taken on high-resolution sets and cameras, and some extra stuff is made to create good product photography, so there must be a difference in the product color and embroiderey and texture.
  • Customers' change of mind or not liking the product will not allow any return or refund

Replica & Inspired Collections

This specializes in high-quality replica and inspired designer wear, clearly identified within relevant product categories.

By placing an order, customers acknowledge and agree that:

  • The purchased item is a replica or inspired version of a designer style.

  • Minor differences in color tone, embroidery, fabric, stitching, or finishing may occur.

  • Such variations are inherent to replica craftsmanship and are not considered manufacturing faults.

This enables us to provide luxury-inspired fashion at accessible prices while maintaining transparency with our customers.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from the item ordered, please contact us within 48 hours of delivery.

To help us review your request quickly, provide:

  • Your order number

  • Clear photographs of the item received

  • A brief description of the issue /Claims can be submitted via email or WhatsApp.

  • After 48 hours of delivery, the damaged claim will not be accepted

International Orders

For UK & USA, CANADA, and other international deliveries:

  • Import duties, taxes, and customs charges (where applicable) are non-refundable.

  • Customs-related delays are outside the control of Naheed Collection and cannot be used as grounds for cancellation or refund.

Contact Us

For all return, exchange, refund, or order-related inquiries, please contact our support team:

Email: infonaheedcollection@gmail.com

WhatsApp: +923363076999

When contacting us, kindly include your order number and relevant details to help us assist you efficiently.

Return Address

Plot 672, Block B

Faisal Town Lahore

Pakistan, 54770